Frequently Asked Questions (FAQs) – ShedSpaceCo
Got a question? We've got an answer. Below you'll find answers to the questions we get asked the most about our sheds, pergolas, and services.
🛒 Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) securely through Shopify Payments. We also accept Apple Pay and Google Pay.
Q: Is my payment information secure?
A: Absolutely. We use Shopify's secure, PCI-compliant checkout system. We never store your full payment details on our servers.
Q: Will I get an order confirmation?
A: Yes! Once your order is placed, you will receive an email confirmation with your order number and all details.
🚚 Shipping & Delivery
Q: Do you really offer free shipping?
A: Yes! We offer free standard shipping to all 50 US states. No hidden fees or charges.
Q: How long does it take to process and ship my order?
A: We process and hand off orders to our shipping partners within 1-2 business days. Transit time is typically 2-4 business days after that.
Q: How can I track my order?
A: Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package.
Q: Do you ship to P.O. boxes or APO/FPO addresses?
A: Due to the size of our products, we can only ship to street addresses within the contiguous United States.
📦 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. The item must be in its original, unused condition and packaging.
Q: What is your refund policy?
A: We offer a 7-day money-back guarantee. Once we receive and inspect your return, we will issue a refund to your original payment method within 7 business days.
Q: Who pays for return shipping?
A: The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product.
🏡 Products & Warranty
Q: What is your warranty?
A: We proudly offer a 3-year limited warranty on all our sheds and pergolas against defects in materials and workmanship.
Q: How do I make a warranty claim?
A: Simply email our support team at support@ShedSpaceCo.com with your order number, photos of the issue, and a description. We will guide you through the process.
Q: Do I need a permit to install a shed or pergola?
A: Permit requirements vary by city, county, and state. We recommend checking with your local building authority before purchase and installation.
Q: Do you provide assembly instructions?
A: Yes, all our products come with detailed, step-by-step assembly instructions.
📞 Contact & Support
Q: How can I contact customer support?
A: Our dedicated support team is available via email at support@ShedSpaceCo.com. We typically respond within 1-2 business days.
Q: Do you have a phone number?
A: To keep our prices low and serve you efficiently, we currently provide support exclusively via email at support@ShedSpaceCo.com.
Can't find what you're looking for?
Email us anytime at support@ShedSpaceCo.com. We're happy to help!